Tharaga offers subscription-based SaaS plans for builders and free access for buyers. This Refund Policy outlines our terms for refunds, cancellations, and billing disputes. As a Chennai-based real estate platform, we follow Indian consumer protection laws and maintain transparency in all transactions.
2. Subscription Plans & Billing Cycles
Subscription Details:
2.1 Builder Plans
- **Builder Starter**: ₹999/month or ₹9,990/year
- **Builder Professional**: ₹2,999/month or ₹29,990/year
- **Builder Enterprise**: ₹14,999/month or ₹1,49,990/year
All builder subscriptions are billed in advance on a monthly or annual basis. Subscriptions auto-renew unless cancelled before the billing cycle ends.
2.2 Buyer Plans
Buyer plans are free. Premium buyer features may be available in the future with separate pricing.
2.3 Billing Cycle
- Monthly subscriptions renew on the same date each month
- Annual subscriptions renew on the anniversary date
- You will receive email notifications 7 days before renewal
- All prices are in INR and exclusive of GST (18%)
3. Refund Eligibility
Refund Conditions:
3.1 7-Day Money-Back Guarantee
New subscribers are eligible for a full refund within 7 days of their initial subscription purchase, provided:
- No more than 3 property listings have been created
- No more than 10 leads have been accessed
- No chargebacks or disputes have been initiated
- Request is made through our official support channel
- Account has not violated our Terms of Service
3.2 Pro-Rated Refunds (After 7 Days)
After the 7-day guarantee period, refunds are calculated on a pro-rated basis for unused subscription time:
**Monthly Subscriptions**: Refund = (Days Remaining / Total Days) × Monthly Price
**Annual Subscriptions**: Refund = (Months Remaining / 12) × Annual Price
- Minimum refund amount: ₹500 or the remaining balance, whichever is lower
- Processing fee of ₹200 may apply for annual subscriptions
- Refunds processed within 7-10 business days
3.3 Special Circumstances
Full or partial refunds may be granted in special cases:
- Service outages exceeding 48 hours in a billing cycle
- Billing errors on our part
- Duplicate charges
- Unauthorized transactions (subject to verification)
4. Non-Refundable Items
The following are NOT eligible for refunds:
- Used or consumed services (e.g., leads accessed, listings published)
- Add-on services purchased separately (e.g., featured listings, premium placements)
- Subscription renewals beyond the initial 7-day guarantee
- Accounts suspended or terminated due to policy violations
- Processing fees and taxes (GST) already remitted to authorities
- Refund requests made more than 30 days after cancellation
- Services used during the billing period
5. Cancellation Policy
How to Cancel:
5.1 How to Cancel
Subscriptions can be cancelled at any time:
- Through your Builder Dashboard → Settings → Billing
- By emailing tharagarealestate@gmail.com
- By calling our support team at +91 88709 80839
Cancellation requests must include your account email and subscription plan details.
5.2 Cancellation Effective Date
- Cancellation takes effect at the end of the current billing period
- You retain access to all features until the subscription expires
- No new charges will be made after cancellation
- Auto-renewal is disabled immediately upon cancellation
- You can reactivate your subscription anytime before expiry
5.3 Immediate Cancellation
If you request immediate cancellation (before period end):
- Access will be revoked immediately
- Pro-rated refund may be available (subject to eligibility)
- No refund for the current billing period if more than 7 days have passed
6. Refund Process
Refund Request and Processing:
6.1 Request Submission
To request a refund:
1. Submit refund request via email to tharagarealestate@gmail.com or through support
2. Include your account email, subscription plan, and reason for refund
3. Our team will review within 2 business days
4. Approved refunds are processed within 7-10 business days
6.2 Refund Methods
Refunds are credited to the original payment method:
- Credit card/debit card refunds: 7-10 business days
- Bank transfer refunds: 5-7 business days
- Digital wallet refunds (Paytm, PhonePe): 3-5 business days
- UPI refunds: 3-5 business days
Refund processing times may vary based on your bank or payment provider.
6.3 Refund Confirmation
You will receive:
- Email confirmation when refund is approved
- Email notification when refund is processed
- Refund receipt for your records
- Updated invoice reflecting the refund
7. Special Circumstances
Special Refund Scenarios:
7.1 Service Interruptions
If our platform experiences significant downtime (more than 48 hours in a billing cycle), we will issue service credits or pro-rated refunds at our discretion.
7.2 Billing Errors
If you notice billing errors, contact us within 30 days. We will investigate and issue corrections or refunds as appropriate.
7.3 Plan Downgrades
When downgrading to a lower plan:
- A pro-rated credit will be applied to your account for the difference
- Refunds are not issued for downgrades unless you cancel within the 7-day guarantee period
- Downgrade takes effect at the end of current billing period
8. Chargebacks and Disputes
Initiating a chargeback or payment dispute may result in:
- Immediate account suspension
- Permanent ban from the platform
- Legal action to recover costs and fees
- Loss of eligibility for future refunds
We encourage direct communication to resolve issues before initiating disputes. Contact us at tharagarealestate@gmail.com for assistance.
9. GST and Taxes
- All prices are in Indian Rupees (INR) and exclusive of GST (18%)
- Refund amounts will include GST for eligible refunds
- Tax receipts are provided for all transactions
- GST cannot be refunded separately if already remitted to authorities
- Refunded amounts are subject to applicable tax laws
10. Contact for Refunds
For refund requests or billing inquiries:
**Email**: tharagarealestate@gmail.com
**Phone**: +91 88709 80839 (Mon-Fri, 10 AM - 6 PM IST)
**Address**: Chennai, Tamil Nadu, India
**Response Time**: 2 business days for initial response, 7-10 business days for refund processing
11. Changes to This Policy
We reserve the right to modify this Refund Policy. Changes will be notified via:
- Email to registered users
- Platform notification
- Updated "Last Updated" date
Changes are effective immediately upon notification. Continued use of our service after changes constitutes acceptance.